Stanbic IBTC Bank Recruitment 2020 August (7 Positions)

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the following positions below:

1). Job Title: Client Service Officer – SIPML

Reference No.: 50345
Location: Yola, Adamawa
Job Sector: Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field
  • 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Relevant business/financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

How to Apply: See below 》》

2). Job Title: Relationship Manager, Commercial Banking

Job ID: 50303
Location: Damaturu, Yobe
Job Sector: Banking

Job Purpose

  • A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

  • Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
  • Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
  • Engagement with Commercial Banking Partners
  • Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

  • A good first degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management.

Knowledge/Technical Skills/Expertise:

  • Customer Understanding
  • Product Knowledge
  • Application and Submission Verification
  • Product Related Systems
  • Customer Acceptance and Review

How to Apply: See below 》》

3) Job Title: Relationship Manager, Commercial Banking

Job ID: 49930
Location: Jalingo, Taraba
Job Sector: Banking
Job Details: Commercial Banking

Job Purpose

  • A Relationship Manager is accountable for a portfolio of Commercial Banking Clients.
  • It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

  • Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
  • Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
  • Engagement with Commercial Banking Partners
  • Ensure Compliance of all accounts in the portfolio

Preferred Qualification and Experience

  • A good first degree from a reputable university (minimum of second class lower).
  • A professional qualification or 2nd degree will be an added advantage.
  • 3 – 5 years cognate experience in relationship management

Knowledge/Technical Skills/Expertise:

  • Customer Understanding
  • Product Knowledge
  • Application and Submission Verification
  • Product Related Systems
  • Customer Acceptance and Review

How to Apply: See below 》》

4). Job Title: Personal Banker

Job ID: 50282
Location: Uniben, Edo
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
  • Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross-selling.
  • Provide customers at the branch with basic day – to – day services

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field.
  • 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi-task
  • Ability to handle matrix reporting

How to Apply: See below 》》

5). Job Title: Personal Banker

Job ID: 49985
Location: Eket, Akwa Ibom
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
  • Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and blue segments.
  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross-selling.
  • Provide customers at the branch with basic day – to – day services

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field.
  • 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi-task
  • Ability to handle matrix reporting

How to Apply: See below 》》

6). Job Title: Personal Banker

Job ID: 50283
Location: Akure, Ondo
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
  • Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and blue segments.
  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross-selling.
  • Provide customers at the branch with basic day – to – day services

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field.
  • 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi-task
  • Ability to handle matrix reporting

How to Apply: See below 》》

7). Job Title: Personal Banker

Job ID: 49989
Location: Ilesha, Osun
Job Sector: Financial Services

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
  • Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and blue segments.
  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross-selling.
  • Provide customers at the branch with basic day – to – day services

Key Responsibilities/Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately

Preferred Qualification and Experience

  • A Bachelor’s degree in any related field.
  • 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Knowledge/Technical Skills/Expertise:

  • Deep knowledge and understanding of the different personal and segment value proposition.
  • Knowledge of local market environment and financial issues that may impact portfolio.
  • Working knowledge of bank systems and operations
  • Thorough understanding of credit principles as well as application and maintenance processes.
  • Knowledge of the banks organogram and awareness of relevant reporting lines.
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
  • Proficient in Microsoft word and excel.
  • Time management
  • Ability to multi-task
  • Ability to handle matrix reporting

How to Apply

Interested and qualified candidates should apply online via the appropriate link below:

Application Closing Date
Not Specified.

Note: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process